Guidelines for Conflict Resolution

This document was originally written in German. Translations into other languages are for convenience only. In the event of discrepancies or inconsistencies between the German version and a translation, the German version shall prevail.

1. Introduction

UDAO recognizes that conflict is a natural part of any community. Our goal is to create an environment where conflicts can be resolved constructively. These guidelines aim to promote preventative measures, provide effective resolution mechanisms, and offer support to users involved in conflicts.

2. Preventive Measures

To avoid conflicts on the UDAO platform, we focus on educating and raising awareness among our users:

• Awareness campaigns: Regular informational campaigns to promote respectful interactions and raise awareness of diversity within the community.
• Policy trainings: Providing resources and training on platform policies to ensure that all users understand behavioral expectations.
• Communication tools: Developing and offering tools that encourage positive and constructive communication between users.

3. Resolution Mechanisms

UDAO offers various conflict resolution mechanisms to ensure disputes are handled fairly and effectively:

• Mediation: A voluntary process where a neutral third party (mediator) helps the parties find a mutually agreeable solution.
• Conciliation: A process where a conciliator proposes a binding resolution after hearing the perspectives of both sides.
• Formal Dispute Resolution: If an amicable settlement is not possible, formal dispute resolution can be initiated by an independent body or through arbitration.

4. Support Services

UDAO provides direct support for users involved in conflicts or seeking assistance:

• Email Support: Users can contact us directly via [email address] with their concerns. Our team is dedicated to providing prompt and effective support.
• Resource Development: We are actively developing additional resources, such as FAQs and conflict resolution guides, to offer more comprehensive support to our users.

5. Documentation and Review

• Logging: UDAO keeps records of all reported conflicts and the steps taken to address them. These logs are used to review and improve our conflict resolution processes continuously.
• Review: Regular reviews of conflict cases help us evaluate the effectiveness of our resolution mechanisms and make necessary adjustments to better serve our users.